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	<title>Oliver Hansen &#187; crash</title>
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		<title>Adobe Acrobat Crashes on OS X With Network Account</title>

		<link>http://blog.oliverhansen.com/index.php/2009/05/04/adobe-acrobat-crashes-on-os-x-with-network-account/</link>

		<comments>http://blog.oliverhansen.com/index.php/2009/05/04/adobe-acrobat-crashes-on-os-x-with-network-account/#comments</comments>

		<pubDate>Tue, 05 May 2009 05:30:41 +0000</pubDate>

		<dc:creator>Oliver</dc:creator>

				<category><![CDATA[Technology]]></category>
		<category><![CDATA[Work]]></category>
		<category><![CDATA[account]]></category>
		<category><![CDATA[acrobat]]></category>
		<category><![CDATA[apple]]></category>
		<category><![CDATA[crash]]></category>
		<category><![CDATA[network]]></category>



		<guid isPermaLink="false">http://blog.oliverhansen.com/?p=430</guid>


		<description><![CDATA[<p>I had another network account issue with our Apple at work. Got that one solved and then we finally got the software from Adobe for CS4 after a couple hours on the phone convincing them that they had already said we would get it before they changed their mind. Well, that&#8217;s a whole other story [...]]]></description>

	
		<content:encoded><![CDATA[<p>I had another network account issue with our <a href="http://blog.oliverhansen.com/index.php/2009/03/26/apple-ad-login-error-the-home-folder-for-the-user-account-is-located-on-afp-or-smb-server/">Apple at work</a>. Got that one solved and then we finally got the software from Adobe for CS4 after a couple hours on the phone convincing them that they had already said we would get it before they changed their mind. Well, that&#8217;s a whole other story I don&#8217;t have time for.</p>
<p>This problem lies in the fact that <a href="http://www.adobe.com/products/acrobat/">Acrobat</a> for some reason has a problem reading or writing to a file on a network share. Since the user&#8217;s home drive is connected to the network share, Acrobat will crash every time they try to open a file. Log in with a local user account and everything works great. After figuring out where the problem lay, I found a posting on the <a href="http://forums.adobe.com/message/1150921#1150921">Adobe Forums about this exact issue</a>.<br />
<span id="more-430"></span></p>
<p>What I found there was the following:</p>
<blockquote><p>
1. Log in as a Network User<br />
2. Go to /Users/Shared/<br />
3. If you are on an Intel based Mac create a folder in /Users/Shared/ named 9.0_x86 if you are on a Mac that is a G5/G4 create a folder named 9.0_ppc</p>
<p>At this point you should have created either<br />
/Users/Shared/9.0_x86/<br />
/Users/Shared/9.0_ppc/</p>
<p>4. Go to ~/Library/Application Support/Adobe/Acrobat/ and trash the 9.0_x86 or 9.0_ppc folder contained within<br />
5. Go to Applications/Utilities/ and open Terminal<br />
6. Enter one of the following into the Terminal<br />
If you are on an Intel based Mac enter<br />
ln -s /Users/Shared/9.0_x86 ~/Library/Application\ Support/Adobe/Acrobat/<strong>9.0_x86</strong><br />
If you are on a G5/G4 Mac enter<br />
ln -s /Users/Shared/9.0_ppc ~/Library/Application\ Support/Adobe/Acrobat<strong>/9.0_ppc</strong><br />
7. Open up Acrobat 9 and it should work!
</p></blockquote>
<p>*bold is my edit*</p>
<p>I found for the link command (ln) I had to actually specify the <strong>9.0</strong> folder. You are basically telling the computer to go to a local directory when it tries to find the user&#8217;s files in the home directory which is on the network. I also had to chmod the <strong>/Users/Shared/9.0_ppc</strong> to 777 because I created the folder with an admin user and the normal user didn&#8217;t have rights to make changes. After doing this, it all worked!</p>
<p>As of this posting, it appears the problem still exists and has not been fixed by Adobe even though it has been a known issue for 7 months now.</p>
<div id="crp_related"><h2>Possibly Related Posts:</h2><ul><li><a href="http://blog.oliverhansen.com/index.php/2009/03/26/apple-ad-login-error-the-home-folder-for-the-user-account-is-located-on-afp-or-smb-server/" rel="bookmark" class="crp_title">Apple &#8211; AD Login Error: The home folder for the user account is located on AFP or SMB server</a></li><li><a href="http://blog.oliverhansen.com/index.php/2009/01/27/using-ias-radius-for-client-vpn-authentication-to-cisco-pix/" rel="bookmark" class="crp_title">Using <span class="ubernym uttAbbreviation" onmouseover="domTT_activate(this, event, 'content', 'Internet Authentication Service' );"><abbr class="uttAbbreviation">IAS</abbr></span> (<span class="ubernym uttAcronym" onmouseover="domTT_activate(this, event, 'content', 'Remote Authentication Dial In User Service' );"><acronym class="uttAcronym">RADIUS</acronym></span>) For Client VPN Authentication To Cisco PIX</a></li><li><a href="http://blog.oliverhansen.com/index.php/2008/11/17/replace-first-domain-controller-in-forest/" rel="bookmark" class="crp_title">Replace First Domain Controller in Forest</a></li><li>Powered by <a href="http://ajaydsouza.com/wordpress/plugins/contextual-related-posts/">Contextual Related Posts</a></li></ul></div>]]></content:encoded>

	

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