June 2007
M T W T F S S
« May   Jul »
 123
45678910
11121314151617
18192021222324
252627282930  

Why is it so Difficult to Give the Customer What They Paid For?

I just got off the phone with a customer service agent from American Airlines and even though I finally got what I asked for in the end I am quite upset. Here’s the deal:

I was flying from Seattle to Orlando by way of Dallas on May 30 for work and when I got to the […]